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At Koella Jewelry, we are committed to sustainability, environmental responsibility, and exceptional service. All our products are made to order, an eco-friendly approach that minimizes raw material waste and ensures our customers receive their jewelry in optimal condition. We also prioritize safe and prompt delivery to provide you with the best possible experience.
Delivery Time= Processing Time + Shipping Time
Please review the details below for further information.
Each Koella Jewelry piece is meticulously crafted and undergoes thorough inspection before shipping. Processing times vary depending on the product:
● In-Stock Items: Typically ship within 48 hours.
● Custom or Made-to-Order Items: May take 3-7 business days to process.
Note: Processing times exclude weekends and public holidays.
We offers 2 different international shipping methods:
Standard Delivery: 6-9 Business Days. $6.99 +（US）
Express Delivery: 4-6 Business Days. $11.99 +（US）
Please note that during peak seasons or holidays, shipping times may be extended. We recommend checking your tracking information for the most accurate delivery updates.
Important Information
1. P.O. Boxes and Military Addresses:
Express shipping cannot deliver to P.O. Boxes or military addresses (APO, FPO). We can only ship to these addresses using our Standard Shipping method.
2. Remote Areas:
Shipments to remote areas may incur additional logistics surcharges in accordance with the policies of the shipping companies. We appreciate your understanding and cooperation.
3. Estimated Shipping Times:
The shipping times provided above are estimates quoted by our courier partners. While we strive for timely delivery, Koella Jewelry cannot be held responsible for delays that occur after dispatch due to factors beyond our control.
4. Potential Delays:
Delays may occasionally occur due to unforeseen circumstances, including but not limited to peak holiday seasons, adverse weather conditions, labor strikes, or geopolitical issues. Rest assured, Koella Jewelry will make every effort to minimize any inconvenience caused by such delays.
5. Customer Support:
If you have any concerns, questions, or experience unexpected delays, please contact us at support@koellajewelry.com. If your parcel does not arrive within the expected delivery period, please reach out to us, and we will assist you promptly.
We are dedicated to ensuring a smooth and satisfactory delivery experience for all our customers.
Once your order has shipped, you will receive a confirmation email with tracking details. You can monitor your shipment's progress using the provided tracking number. If you have not received your order within the estimated timeframe, please contact us at support@koellajewelry.com for assistance.
Please ensure that your shipping and billing addresses are correct when placing your order. Inaccurate or incomplete addresses may result in delivery delays or returned packages. Koella Jewelry is not responsible for orders delivered to incorrect addresses provided by the customer.
All Koella Jewelry jewelry is delivered in our signature branded jewelry box, ensuring your piece arrives in perfect condition.
For any further questions or assistance regarding our delivery and shipping policies, please contact us at support@koellajewelry.com.
This policy is subject to change without prior notice. Please review periodically for any updates.
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