Privacy Policy


Effective Date: 2025.01.21

At Koella Jewelry ("we," "our," "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a purchase, or engage with our services. By using our website and services, you agree to the practices outlined in this Privacy Policy.

 

1. Introduction

Koella Jewelry is committed to maintaining the privacy and security of your personal information. This Privacy Policy provides transparency about our data practices and describes how we handle your personal data in accordance with applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other privacy laws.

We encourage you to read this Privacy Policy thoroughly to understand how your information will be used. If you have any questions or concerns about your privacy, please contact us using the contact information provided below.

 

2. Information We Collect

We collect several types of information in order to provide you with a smooth and personalized shopping experience.

Personal Information You Provide

When you create an account, make a purchase, or engage with our website, we may collect the following personal data:

● Identification Data: Name, date of birth, and gender.

● Contact Data: Email address, phone number, physical address, and shipping details.

● Payment Information: Billing address, payment card information (e.g., credit card details), and other transactional details.

● Account Data: Username, password, and other account preferences.

Non-Personal Information

We also collect non-personal information automatically when you interact with our website:

● Cookies and Usage Data: Information about how you access and use our website, including browsing patterns, IP addresses, browser type, and device identifiers.

● Location Data: General information about your location, such as city or country, for location-based services.

Other Information We May Collect

● Product Feedback: Reviews, ratings, and other feedback about products.

● Customer Support Interactions: Communications with customer service via phone, email, or chat.

 

3. How We Use Your Information

We use the personal and non-personal information we collect for the following purposes:

To Process and Fulfill Orders

● To complete transactions and fulfill your orders (e.g., shipping, billing, and customer service).

● To send you order confirmations, shipping notifications, and delivery updates.

For Customer Service and Support

To respond to your inquiries, troubleshoot issues, and provide assistance.

To Improve Your Experience

● To personalize your shopping experience by remembering your preferences and presenting products that may interest you.

● To improve the functionality and performance of our website, ensuring that it meets your needs.

For Marketing and Promotions

● To send you newsletters, special offers, or marketing materials with your consent.

● To tailor promotional campaigns to your preferences and browsing history.

For Legal Compliance and Protection

● To comply with applicable laws and regulations.

● To protect against fraud, security breaches, and other malicious activities.

● To enforce our terms of service and protect our legal rights.

 

 

4. Sharing Your Information

We may share your personal information under the following circumstances:

Service Providers

We may share your data with trusted third-party service providers who perform functions on our behalf, including but not limited to:

● Payment processors.

● Shipping and logistics providers.

● Email marketing platforms.

● IT and hosting services.

These third parties are only authorized to use your data to perform services for us and are required to maintain the confidentiality of your information.

Legal and Compliance Obligations

We may disclose your personal data if required to do so by law or in response to legal processes, such as subpoenas, court orders, or government investigations.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and, if applicable, any choices you may have regarding your data.

 

5. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to sensitive data.

However, no method of data transmission over the internet or electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

Your Responsibilities

We encourage you to take precautions to protect your account information, such as using strong passwords and logging out of your account after use.

 

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and analyze site usage. Cookies are small text files stored on your device that help us remember your preferences and improve functionality. For example, cookies allow us to:

● Remember your login credentials.

● Track the items in your shopping cart.

● Provide personalized recommendations.

You can control cookie settings through your browser’s preferences. Please note that disabling cookies may impact the functionality of our website.

 

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access to Data

You have the right to request access to the personal data we hold about you.

Correction and Deletion

You have the right to request that we correct any inaccurate information or delete your personal data, subject to certain legal exceptions.

Data Portability

You may request a copy of your personal data in a structured, commonly used format to transfer it to another service provider.

Objection to Processing

You can object to certain types of processing, such as direct marketing or processing based on legitimate interests.

Right to Withdraw Consent

If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

For any of the above requests, please contact us using the details provided below.

 

8. Retention of Your Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing agreements. The retention period will vary based on the type of data and its purpose.

If you wish to request the deletion of your personal data, please contact us at the details provided below.

 

9. Data Transfers and International Users

Koella Jewelry operates globally, and your personal data may be transferred, stored, and processed outside of your country of residence, including in the United States or other jurisdictions. By using our website and services, you consent to the transfer of your data to these countries, where data protection laws may not be as comprehensive as those in your country.

We take appropriate measures to ensure that your personal data remains protected when transferred internationally, in compliance with applicable data protection laws.

 

10. Children’s Privacy

Our website and services are not intended for children under the age of 13 (or 16 in some jurisdictions), and we do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a child, we will take steps to delete that information.

 

11. Your Consent

By using our website or services, you consent to the collection and processing of your personal data in accordance with this Privacy Policy. Where required by applicable law, we will obtain your explicit consent before processing certain types of sensitive data (such as payment information or marketing preferences). You can withdraw your consent at any time by contacting us using the details provided in this policy, though doing so may limit your ability to use certain features of our website.

 

12. Third-Party Links

Our website may contain links to other websites that are not operated by Koella Jewelry. We are not responsible for the content, privacy policies, or practices of third-party websites. We encourage you to review the privacy policies of any linked websites before providing them with your personal information.

 

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy, we will revise the "Effective Date" at the top of the page. We encourage you to periodically review this Privacy Policy for any updates.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to exercise any of your data protection rights, please do not hesitate to contact us:

Koella Jewelry

Email: support@koellajewelry.com

Website: koellajewelry.com