FAQs

Our simulated diamonds and lab-grown gemstones are created through ethical, lab-based processes, meaning there’s no mining involved. These stones are not only environmentally friendly, but their production also uses significantly less energy compared to traditional lab-grown diamonds. By choosing artificial gemstones, we ensure a lower environmental impact while maintaining the highest standards of quality and responsibility. We are committed to providing beautiful, ethical jewelry that aligns with both sustainability and style.

Yes, Koella Jewelry proudly offers a selection of lab-grown gemstones. These stones are environmentally friendly and identical in composition and appearance to mined gemstones, providing an ethical and sustainable choice.

Absolutely. Since we use simulated diamonds, there are no concerns about conflict or unethical mining practices. Our simulated diamonds are created in a controlled, lab-based environment, ensuring that they are not only ethically sourced but also produced with minimal environmental impact. We take pride in offering jewelry that is both beautiful and responsible, without the ethical dilemmas associated with traditional mining.

We use a variety of high-quality metals, including:

- 18K gold (available in yellow, white, and rose)

- Platinum

- Sterling silver

Each piece is designed to meet the highest standards of craftsmanship and durability.

Our moissanites come with certification from the GRA (Gemological Research Association), ensuring their quality and authenticity.

Yes, all Koella Jewelry comes with a one-year warranty that covers manufacturing defects. Please refer to our Warranty Policy for detailed terms and conditions.

Yes, we offer repair services for Koella Jewelry. Please contact our customer service team for an assessment and further instructions.

Absolutely. Since we use simulated diamonds, there are no concerns about conflict or unethical mining practices. Our simulated diamonds are created in a controlled, lab-based environment, ensuring that they are not only ethically sourced but also produced with minimal environmental impact. We take pride in offering jewelry that is both beautiful and responsible, without the ethical dilemmas associated with traditional mining.

We use a variety of high-quality metals, including:

- 18K gold (available in yellow, white, and rose)

- Platinum

- Sterling silver

Each piece is designed to meet the highest standards of craftsmanship and durability.

Our moissanites come with certification from the GRA (Gemological Research Association), ensuring their quality and authenticity.

We offer a 30-day return policy for unused, undamaged items in their original packaging. Custom or engraved pieces are non-returnable. Please visit our Returns & Exchanges page for more information.

At Koella Jewelry, delivery time is calculated as Processing Time + Shipping Time.

Processing Time:

- In-Stock Items: Ship within 48 hours.

- Custom/Made-to-Order Items: 3-7 business days.

Shipping Time:

- Standard ($6.99): 6-9 business days.

- Express ($11.99): 4-6 business days.

Please note:

- Delivery times may vary based on location and item availability.

- Peak seasons or holidays may cause delays.

- For the most accurate updates, refer to the tracking information provided.

Yes, we ship to select countries worldwide. Additional duties and taxes may apply depending on your destination.

Once your order is shipped, we will send you a confirmation email with tracking information. You can also track your order directly on our website.

We accept the following payment methods for your convenience:

- Credit and Debit Cards (Visa, Mastercard, American Express, Discover)

- PayPal

At this time, we do not offer payment plans. However, we are continuously exploring ways to enhance your shopping experience and will keep you informed about any future updates regarding payment options.

Yes, we provide elegant gift packaging with every purchase, perfect for any special occasion.

Currently, we operate online only, allowing us to provide exceptional value and convenience to our customers. Stay tuned for announcements about potential showroom openings!

Our customer support team is here to assist you. You can reach us via:

- Email: support@koellajewelry.com