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At Koella Jewelry, we are committed to the quality and craftsmanship of our jewelry. To ensure your satisfaction, we offer a comprehensive one-year warranty from the date of delivery.
1. Stone Detachment:
- If a center stone becomes detached, please retain it and consult a local jeweler for reattachment. We will reimburse repair costs up to $100 upon receipt of the invoice.
- If the center stone is lost, you may obtain a replacement by covering 30% of the original order amount. Please return the item to us for inspection and repair.
- For accent stones (smaller than 0.4ct) that become detached, we will provide replacement stones free of charge for the first occurrence. Please have them set by a local jeweler, and we will reimburse costs up to $100 upon receipt of the invoice.
2. Loose Prongs:
- If prongs become loose, please have them tightened by a local jeweler. We will reimburse repair costs up to $50 upon receipt of the invoice.
3. Tarnishing of Gold-Plated Jewelry:
- Gold-plated items may tarnish over time. If tarnishing occurs within six months, we offer a free re-plating service. Alternatively, you may upgrade to solid gold by paying the price difference.
1. Shipping Costs:
Customers are responsible for all shipping fees associated with warranty services.
2. Return Authorization:
Before returning an item, contact a Koella Jewelry representative to obtain the return shipping address and instructions.
3. Secure Packaging:
Ensure items are securely packaged to prevent damage during transit. Koella Jewelry is not liable for items lost, stolen, or damaged during shipping.
4. Trackable Shipping:
Use a shipping method with tracking. Items sent without tracking will not be processed.
5. Warranty Conditions:
The warranty is void for items showing signs of modification, misuse, or damage beyond normal wear, as determined by our experts.
Damages caused by external factors or improper handling are not covered under this warranty.
For questions or assistance, please contact us at: support@koellajewelry.com
This policy ensures that your Koella Jewelry remains as exquisite as the day you received it.
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